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Privacy Policy

Privacy Policy

As solicitors acting on your behalf, Liberay Legal Limited (‘Liberay’/’we’) collects a certain amount of personal data.

‘Personal Data’ is data relating to a living individual who can be identified from data or from data in conjunction with other information. We will only use your personal data for the purposes set out in this Privacy Notice, this notice explains how, when, and why we process your personal data.

Liberay Legal Limited is a company incorporated in England and Wales under company registration number 13833529. It is authorised and regulated by the Solicitors Regulation Authority under registration number 8002945. Accordingly, we are governed by the SRA’s Codes of Conduct and other professional rules, which you can access on the SRA’s website at www.sra.org.uk.

Our registered office and practising address is Atria, Spa Road, Bolton, BL1 4AG.

Our postal address is PO Box 145, Innovation House, Blyth, NE24 9FU.

We are registered with the Information Commissioners Office (ICO) under number ZB296128.  We act as the data controller / data processor when processing your data.

Rick Law is the Data Protection Officer for Liberay and his responsibilities include but are not limited to:

  • Reviewing Data protection and related policies;
  • Advising and training staff on data protection matters;
  • Notification to the ICO; and
  • Approving contracts with Data Processors

What information could we collect about you?

Liberay process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way other than as specified in this notice.

The personal data we may collect from you is:

  • Your full name;
  • Your date and place of birth;
  • Marital status;
  • Your home address;
  • Your vehicle details;
  • Your personal email address;
  • Your home and mobile telephone number;
  • Your mobile telephone number;
  • Your National Insurance number;
  • Your Bank account details;
  • Your GP details;
  • Your current employer details;
  • Your job title;
  • Your Inland Revenue details.

The special category personal data that we may collect from you is:

  • Your full medical history;
  • Your claims history; and
  • Any criminal convictions and CCJs.

How do we use your personal data?

Liberay take your privacy very seriously and will never disclose, share, or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice.

The reason we use your personal data

Liberay hold, disclose, and process your personal data to provide you with the required legal advice in accordance with our contract and to take steps at your request. This includes using your personal data for:

  • Initial discussions;
  • Legal advice;
  • Progression and settlement of your claim;
  • Arrangement of any third-party consultations; and
  • Arranging After the Event Insurance policy.

As detailed in our Terms of Business, we may record and/or monitor calls, emails, SMS messages and other communications for quality control and training, to prevent any unauthorised use of our telecommunications system and website and to prevent or detect crime.

Who do we share your information with?

Liberay use several third parties to provide specialist support services and it may be necessary for us to disclose your personal data to these third parties. This is to ensure that our clients receive the best legal advice possible. Examples of the third parties we use include, but are not limited to:

  • Barristers / Advocates: We need to use Barristers/Advocates to attend Court hearings and on occasion draft Court documents and provide advice;
  • Defendant and the Court: Should Court proceedings be necessary, we will need to share data within the Court proceedings;
  • Other third parties including regulatory bodies and law enforcement bodies; and
  • Legal, technical support, financial and other professional advisors.

All third parties acting on our behalf will only process your data in accordance with instructions from us and comply fully with this privacy notice.

Safeguarding Measures

Liberay takes your privacy very seriously and takes all reasonable measures to protect and secure your personal data. We have several security measures in place including restricted access, IT authentication, firewalls, and anti-virus.

Your Data Rights

You have the right to access your personal information that Liberay hold about you. You can request the following:

  • What personal data we hold about you;
  • The purposes of the processing;
  • The categories of personal data concerned;
  • The recipients to whom the personal date has/will be disclosed; and
  • How long we intend to store your personal data for.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information. We will aim to do this as quickly as possible unless there is a valid reason for not doing so, which we will advise you of.

You also have the right to request us to remove your personal data or restrict processing in accordance with the data protection laws; as well as to object to any direct marketing from us.

How long do we keep your personal data for?

Liberay only retains personal information for as long as is necessary. We have a legal duty to retain your data for 6 years after the conclusion of your claim, after which time it will be destroyed.

Consequences of Failure to Provide Information

You are not obligated to provide your personal information to us, however as this information is required for us to pursue your claim, we would not be able to act on your behalf without it.

Making a complaint to the ICO

If you have any concerns about how we have processed your personal data, please contact Rick Law at Rick.Law@liberaylegal.co.uk who will investigate your complaint.

You can also raise a complaint to the Information Commissioners Office. Their contact details are:

Information Commissioners Office (ICO)

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Telephone: 0303 123 1113

SIMPLY OUTSTANDING! KEPT ME UPDATED THROUGHOUT AND DELIVERED A GREAT RESULT. HIGHLY RECOMMENDED

Derek Watson

THE TEAM AT LIBERAY ARE SPECIAL AND VERY DIFFERENT TO YOUR TYPICAL LAWYERS. THEY GAVE MY HUSBAND AND I DOWN TO EARTH LEGAL ADVICE THAT WE COULD ACTUALLY UNDERSTAND AND WE WERE DELIGHTED WITH THE OUTCOME. THANK YOU GUYS!

Susan Holme

INCREDIBLY KNOWLEDGEABLE AND VERY FAST-COULD NOT ASK FOR MORE

David Atkins

I HONESTLY CAN'T THANK JULIE ENOUGH…SHE DIDN'T STOP UNTIL IT WAS SORTED AND NOW MY SHABBY WORN DOWN HOUSE CAN NOW BE MADE INTO A HOME…I’VE BEEN LIVING WITH THESE CONDITIONS FOR ALMOST 3 YEARS AND I'M NOW SO RELIEVED THAT I’VE HAD JULIE HERE TO HELP ME TO GET IT ALL SORTED. THANK YOU JULIE ADAMS XX

Rebecca Brooks

AFTER EXPERIENCING SIGNIFICANT WATER INGRESS AND DAMP/MOULD FOR WELL OVER 6 YEARS AND WITH THE HOUSING ASSOCIATION FOBBING ME OFF FOR ALL OF THOSE YEARS, I FINALLY DECIDED TO TAKE MATTERS FURTHER. I INSTRUCTED JULIE ADAMS OF LIBERAY TO DEAL WITH MY DISREPAIR CLAIM. NOT ONLY WAS SHE EXTREMELY PROFESSIONAL BUT SHE WAS FRIENDLY AND APPROACHABLE TOO. SHE ALWAYS GAVE ME HER HELP AND ADVICE WHEN I NEEDED IT. I CAN FINALLY SAY THE MATTER IS NOW SORTED AND I AM SO GRATEFUL FOR HER HELP. I HONESTLY THINK I WOULD HAVE BEEN FOBBED OFF FOR MANY MORE YEARS IF I HAD NOT INSTRUCTED LIBERAY TO DEAL WITH MY CLAIM. I WOULD HIGHLY RECOMMEND JULIE ADAMS AND LIBERAY.

Lisa Edge

I CAN’T THANK LIBERAY LEGAL ENOUGH FOR EVERYTHING THEY HAVE DONE FOR ME. I WOULD HIGHLY RECOMMEND THEM TO ANYONE WHO HAS ISSUES WITH THEIR LANDLORD.

Celeste Smith